Frequently Asked Questions (FAQs)
We offer a wide range of clothing items, and accessories including perfumes and cologne. You can explore our full catalog on our website.
To place an order:
Browse our product catalog.
Select the product you wish to purchase.
Add it to your cart.
Proceed to checkout and complete the payment process.
You will receive an order confirmation email after successful payment.
We accept various payment methods, including:
Credit and Debit Cards including Visa, Mastercard, Discover and American Express
Once your order is shipped, you will receive an email with tracking details. You can use the tracking number provided to monitor your order’s status.
At this time, we offer shipping within the US only. We aim to expand our shipping options outside the US in the future.
Shipping times may vary depending on your location. Typically, orders are delivered within 4-6 business days of being placed. You will be notified if there are any delays.
You may cancel your order if it hasn’t been shipped yet. Please contact us immediately at support@thrivemart.com to request cancellation.
We accept returns within 15 days from the date of delivery. To initiate a return, please contact our support team with your order details. The product must be in its original conditionand packaging with no sign of cosmetic wear and tear. If your order was shipped from our warehouse then we are unable to cancel the order and interception shipping charges will be applied.
Refunds are processed after we receive and inspect the returned product. The refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for refund credits to be processed.
Yes, we use SSL encryption and other security measures to protect your personal information. For more details, you can review our Privacy Policy.
If you have any questions or need assistance, please reach out to our customer support team:
Email: info@mythrivermart.com
Phone: 714-797-5169
You can subscribe to our newsletter or follow us on social media to stay updated on the latest promotions, discounts, and new product releases.
Some products come with a manufacturer’s warranty. Please check the individual product page for warranty details. mythrivermart does not provide any additional warranties unless specified.